Chief minister Mehbooba Mufti has listed e-governance in Jammu and Kashmir as her top priority with administrative Secretaries directed to ensure transparency in the administration and cut the delay in the delivery of services tothe public.We have been informed that the government has increased its pace in ensuring that the online service model is introducedin the state without further delay and several departments in the very first phase shall be covered under the model.
It would ensure the timely delivery of the government services for the people of the state and that it would keep the applicants aware about the status of their respective applications in the government departments. At first, the state dispensationis mulling to introduce online service model at Housing and Urban development department,Srinagar Municipal Corporation, department of Education and the offices connected with it.
There are high hopes that with such an endeavour, the clerical complexities would be erased under which the state has been reeling since decades and voices of concern over it being heard since long.Pertinently, the the State Vigilance Commission has also reiterated in its recommendations that in order to ensure the delivery of public services in the time bound manner it is important that the government departments start the online services.
Starting the online services also saves the money in the delivery of government to citizen services(G2C). But it has been found that the bureaucrats loath to even officially communicate through emails. The government must ensure the transparency.Besides making online grievance redressal system inherent part of government functioning, speedy disposal of files could really make a drastic difference.
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